In Windows, click Start | Programs | Microsoft Office Tools | Microsoft Office Language Settings.Close down Word get out of it completely.Follow these steps, assuming you are using Word 2000 or later: If you don't want to do that (or if renaming the file doesn't solve the problem), then you need to make sure that the language settings for Office are set the way you want them. Of course, renaming Normal.dot also means that other settings contained within the file are also lost. This file can contain the default language setting for Word renaming the file and then restarting Word causes the old Normal.dot to be ignored and a new one created. One thing you can try is to get out of Word and rename your Normal.dot file. The solution is to figure out where-exactly-the language change has been made, and then undo it. Word (and Office) supports many different languages, including languages that are written from right to left, such as Arabic, Hebrew, Chinese, and many other languages. This problem is undoubtedly related to the language settings in Word, and possibly within Office. Her arrow keys also worked the opposite of the way they should: the left arrow moved the cursor to the right and vice versa. Linda ran into a problem where, all of a sudden, Word was starting to operate "backwards." Comments entered in the text were right-aligned, even though they were formatted as left-aligned.